FREQUENTLY ASKED QUESTIONS
PRODUCT & SIZING
What materials are vivaPORI T-shirts made of?
Our T-shirts are crafted from high-quality organic cotton, ensuring comfort and sustainability.
Do you offer T-shirts for men, women, and children?
Yes, Vivapori offers a diverse range of T-shirts tailored for men, women, and children.
Do you provide a sizing chart?
Absolutely! Our comprehensive sizing chart is available on each product page.
How should I care for my Vivapori apparel?
To maintain the vibrancy of the designs, we recommend machine washing in cold water and hanging to dry.
ORDERING
Where do I enter a coupon code?
You can enter your coupon code during the checkout process in the designated field before finalizing your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) Diners Club, Apple Pay, and Google Pay. 
Can I modify or cancel my order after placing it?
If your order hasn’t entered the fulfillment process, we can assist with modifications or cancellations. Please contact us promptly at support@vivapori.com with your order details.
I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If it’s not there, contact us at support@vivapori.com, and we’ll resend the confirmation.
Do you offer wholesale options?
Yes, we do. For wholesale inquiries, please reach out to us at support@vivapori.com with your business details.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local tax laws. The applicable tax will be displayed during checkout.
SHIPPING
What shipping methods are available, and how much do they cost?
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and chosen method.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping options and costs for international orders are available at checkout.
Do you ship to APO/FPO addresses?
Currently, we do not ship to APO/FPO addresses.
Important Information for International Buyers
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
RETURNS & EXCHANGES
How do I return or exchange an item?
If you’re not satisfied with your purchase, you can initiate a return or exchange within 14 days of delivery. Please contact us through our CONTACT FORM or email us at support@vivapori.com to start the process.
I received a defective or incorrect item. What should I do?
We’re sorry for the inconvenience. Please reach out to us at support@vivapori.com with your order number and a photo of the item, and we’ll assist you promptly.
My new shirt has a vinegar-like smell. Is this normal?
Yes, this is normal. The scent is from the eco-friendly inks used in our printing process and will dissipate after the first wash. 
DESIGN & COLLABORATIONS
I have a design idea. Can I submit it?
Absolutely! We’re always looking for fresh ideas. Please send your design concepts to support@vivapori.com.
Are you hiring designers or models?
We’re open to collaborations. If you’re a designer or model interested in working with us, please contact support@vivapori.com with your portfolio or resume.
TECHNICAL ISSUES
I’m experiencing technical issues with the website. What should I do?
If you encounter any technical problems, please clear your browser’s cache and cookies. If the issue persists, contact us at support@vivapori.com with details about the problem.
If you have further questions or need assistance, feel free to reach out to our support team at support@vivapori.com.